Frequently Asked Questions
Everything you need to know about your Maskman Toys order.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you accept returns or exchanges?
Yes, we offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please contact our support team to initiate a return or exchange process.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the best fit.
Are your materials sustainably sourced?
At Maskman Toys, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled synthetic blends to ensure a lower environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.